Frequently Asked Questions
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Most appointments at VIC247 Dental Hygiene are reserved for approximately two hours. When an appointment is cancelled with little notice, there is often not enough time to offer it to another patient who is waiting for care.
Life happens. So, patients may have up to two cancellations or rescheduled appointments with less than 48 hours’ notice without a fee.
After two short-notice cancellations or missed appointments, a $150 deposit will be required to book future appointments.
In these cases, the deposit will be applied to your bill when you attend your scheduled visit… or refunded after the appointment if your insurance pays 100%.
The booking fee is non-refundable if you cancel or reschedule with less than 48 hours’ notice or do not attend.
Unexpected situations happen, however repeated short-notice cancellations and no-shows are extremely detrimental to client care. This policy helps keep appointment times available for patients who need treatment.
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Yes! We are excited to participate in this new federal program! Please HERE for more info on how to apply.
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Yes! We can process & direct-bill most major insurance plans via our software. Some insurance plans require a paper receipt to be mailed in. Any amount not covered is the patient's responsibility to pay on the day of treatment. All fees are discussed and agreed upon before treatment is provided.
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Yes! You can park right in the driveway in front of the clinic.
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The clinic is on the ground floor, and should be accessible to most individuals. Housecalls are available to those who cannot attend the clinic in person.
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Jennifer Worsham is a registered Dental Hygiene Practitioner with the BC College of Oral Health Professionals. VIC247 Dental Hygiene is a licensed business within the City of Victoria and also inter-municipally within Greater Victoria. We carry business insurance as well as standard malpractice insurance.
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Absolutely. If having your furry friend nearby makes you feel more comfortable (or just as a matter of convenience) you may bring them to your appointment.
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Absolutely. We have some video games and toys available for kids right next to the treatment area. All toys are cleaned with non-toxic high-level disinfectant between appointments (Optim-33TB brand accelerated peroxide). If you are breastfeeding, we are 100% able to accommodate/support that.... and it is easy to take breaks during cleaning if necessary to tend to your baby.
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These are legitimate concerns held by many people. Everyone is unique, and in these cases we encourage you to get in touch and discuss your particular concerns so we can make a plan to meet your needs. However, here are some general points to keep in mind. At VIC247 Dental Hygiene, YOU are the boss. Nothing will ever be done or charged without your knowledge and consent. If you say "stop" during treatment, treatment is immediately stopped. Nothing will resume until you are ready. This is especially true for children. With over 20 years experience in the dental field, we have seen and dealt with almost every possible oral situation. Please do not allow embarrassment to prevent you from contacting us. VIC247 Dental Hygiene is 100% judgement-free, and we love helping those who feel they have "fallen off the wagon" get back into accessing dental treatment with confidence.
The first step is just calling and asking your questions. =) -
Absolutely! It is no problem at all to book a free tour of the space. This can be a great way to ease into treatment if you or your child are extremely nervous, or simply to get an idea of what we are all about!
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Everyone deserves respect. Period.
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Call or text 250-744-9462 or email vic247dental@gmail.com!